Processing Outsourcing: A Push for ROI in the Financial
Business Process Outsourcing, or BPO, is not a new concept in the financial services industry. Firms have long looked for ways to maximize operating efficiency and found outsourcing to be a viable means of improving cost structures. Following the near crash in 2008, and amidst shrinking margins, firms have increased outsourcing spend to combat margin pressures. In this paper, Meradia's Dan Steketee reviews the outsourcing concept, and outlines challenges as well as keys to success.