Expertise: All Meradia

5 Client Experience Trends – And Why Your Firm Should Be Paying Attention

As financial firms seek to expand distribution, enhance efficiency, reduce costs and improve performance, they must also focus on the client experience. From the initial point of contact to ongoing client servicing and reporting, all interactions matter – and your clients are taking note. Negative experiences could lead to lost revenue, but positive experiences could be the key to unlocking future revenue. To ensure your business is staying competitive, consider these five trends shaping the client experience today.

by Timothy W. Jager, Principal…

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4 Steps To Establish a Successful Proof of Concept Scope

The most effective system implementations start by establishing a proof of concept (POC) to validate a vendor’s ability to support your requirements and highlight areas where custom solution design may be required. A key component of a successful POC is a clearly defined scope that identifies the types of scenarios, number of portfolios, goals and criteria for completion. Yet we see time and time again firms overlook this element. Here are four key steps to establish a thoughtful POC scope that will allow your implementation to go off without a hitch.

by Nicol S. O’Connor, Senior Consultant

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Implementation Archaeology: When Finding Business Logic Becomes an Easter Egg Hunt

Picture this: The monthly performance report has just been received, but it’s missing some data. No errors were generated, yet the blank section on the output indicates something went wrong. The analyst sends a message to IT to report the error, and this starts the Easter egg hunt for the issue.

How many times has this happened to you or your colleagues? Whether you rely on a large single vendor, multi-purpose platform or multiple integrated systems, I’d be willing to speculate it’s a common occurrence. Beyond tracking down today’s Easter egg, how can we avoid the problem in the future or remedy our existing platforms?

by Christopher D. Sadala, Senior Consultant

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3 Ways To Accelerate Your Vendor Selection Process

Finding a vendor to solve a business need is often treated as an analytical task – pick one that checks the most boxes and provides the biggest “bang for the buck.” However, several other factors should feed this decision. Vendor selection is not only about choosing the right platform, but also about picking the right partner who closely fits the firm’s culture and offers complementary services. Often, organizations find themselves in a precarious situation when extensive analyses conducted over several months do not yield decisive outcomes. Here are three ways to accelerate the process and reach a viable option.

by Christine (Tina) M. Madel, CFA, Principal

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Agile and Waterfall: How To Marry the Two Approaches To Project Management

The two main approaches to project management, Waterfall and Agile, are often viewed as mutually exclusive. Though it’s true they may have little reusable overlap, each is helpful in setting expectations and tracking iterative development and nuanced progress updates. But what happens when you are managing an Agile team and the executive committee wants Waterfall-style reporting? Let’s explore how to unite the teams that work and view progress differently.

by Elizabeth M. Colebrooke, Principal…

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RFP Blues: Hitting the High Notes

LISTEN TO THE MUSIC

Have you ever been to JazzFest in New Orleans? If not, I highly recommend it: ten or more stages – zydeco, jazz, blues, rock, country, gospel, African, krewes, big names, local names – all playing at the same time. The problem is:  standing in the middle, program in hand, faint music coming from all directions, people celebrating – what’s your choice going to be?

Each listener has a different strategy, but I’ll tell you what absolutely no one does:  send out multi-page questionnaires in advance to each and every band asking them about their style, instrumentation, influences, playlist, recording history, etc. Nobody RFP’s JazzFest.

by Mark R. David, CFA…

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Targeted Demos Benefit Both Buyers & Vendors in the Selection Process – Whether They Are Conducted In-Person or Remotely

Typical vendor selection methodologies include consecutive steps made by the buying firm. Their first step is to consider an ‘anything is possible’ list of vendors before culling it to a short list of qualified vendors, followed by a robust and time-consuming RFP process. A few vendors will make it to the final steps which involve product demonstrations, or ‘demos.’ Even after all this effort and detailed qualitative analysis, a firm may have a difficulty selecting a single vendor and/or feel less-than-confident that their choice is unbiased and free of incorrect assumptions. By including live or remotely conducted targeted demos as the final step, firms are better able to evaluate vendors objectively.

by Christine (Tina) M. Madel, CFA, Principal

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Protect an Organizational Investment by Avoiding Common Mistakes During a System Conversion

Once an organization has decided on a new system, the conversion process follows. Large-scale system conversions are complex, time consuming and expensive; however, they are necessary for investment management companies to tackle sooner or later. Whether the system is a data management tool, portfolio accounting, performance, trading or reporting system, there are key steps an organization should take to ensure both a successful conversion and to avoid risks and pitfalls.
Each implementation is different, and many aspects come into play such as customization, resource availability, volume of data that needs to be converted and hardware requirements. Simply having a plan in place will not ensure success. This paper provides guidance on how to successfully navigate key aspects common to implementation projects.

by John E. Leavy, Principal

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