Client: Asset Managers

The Evolution of Client Experience and Client Communications

As private and institutional clients continue to demand greater technology, service, and ease of access, investment managers are under pressure to advance all aspects of the client journey. We tend to think of the client experience as business-to-customer interactions, yet the reality is there are aspects of your business the customer never “sees” but senses. This often stems from internal operating models and projects to deliverables such as account reporting and ongoing information availability.

For added perspective on how technology is adapting to fit a myriad of client needs, we spoke with Andrew Maynard of SimCorp, an independent provider of industry-leading, integrated investment management solutions.

by Tim Jager, Senior Manager
Andrew Maynard, Product Expert, Client Communications, SimCorp North America

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4 Mistakes When Implementing a Data Catalog

Building and implementing a data glossary are two common goals for many investment firms in their annual strategy setting. But what happens when you rush into it without proper planning? Four common mistakes can occur which can hamper your development or make the final product irrelevant. This paper will discuss these missteps and offer prevention strategies.

by Andrew R. Jacob, CFA, Senior Consultant

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Automation: Taking Back Control From Excel and Email Anarchy

If your firm relies on homegrown tools like Excel and email to coordinate tasks, track status and transfer information, your business could be at risk of inefficiencies, or much worse. Here, we explore how business process automation can transform your operating model.

by Mick Cartwright, CIPM, Managing Director
Tim Jager, Senior Manager
Byron Derti, Analyst

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Secrets to Successful Data Transformation Strategies | Meradia

Market Data Contracts – Managing the Invisible Fence

Market data is like a river that flows through an investment firm’s landscape, supplying the essential data to function and operate competitively. Exchanges and vendors that own and provide this data often charge a premium due to its exclusive nature. The way investment firms acquire this data is via market data contracts, which may carry restrictions that seem onerous. In this paper, we will discuss the nature of these restrictions and four approaches to handling them.

by Andrew R Jacob, CFA, Senior Consultant
Jose Michaelraj, CIPM, CAIA, Manager

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Key Operational Considerations for Crypto Investment Managers

As demand for crypto offerings intensifies, asset managers entering this market are facing new operational challenges that are unique to this emerging asset class. This article highlights regulatory, valuation, performance, and safekeeping aspects of traditional managers’ operations that require a special approach when it comes to digital currencies.

by Natasha Romanova, CIPM, Consultant

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A Framework for Choosing the Right Provider

Outsourcing: An Insider’s Framework for Finding the Right Service Provider

Now more than ever, investment managers are outsourcing the responsibility of improving operational efficiency. Service providers taking on this task have enhanced their offerings over the last several years to accommodate the ever-changing complexity of the financial services industry. As such, your firm will need a focused due diligence effort to assess the available options in the marketplace. This includes evaluating the capabilities of different market solutions, the ability to configure versus customize, the overall operational model and, most important, assessing your readiness for the transformation itself. Meradia’s consultants leverage their decades of outsourcing experience to provide a framework for your firm’s next outsourcing project.

by Tom McCorkell, Senior Manager
Jeremy Welch, Manager

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