Firms are constantly in flux. Day-to-day challenges and the pressure to meet existing SLAs often take center stage in business operations. Expansion of business models, increased service alternatives, and new technology solutions are pushing firms to transform their existing paradigm. The concept of an optimal model seems to allure many. Pure ‘strategy-led’ transformations typically run into years and most benefits manifest at the long end of the spectrum. A data-driven approach mitigates many risks that extend or abandon transformations.
by Jose Michaelraj, CIPM, CAIA
Read Full Article