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5 Client Experience Trends – And Why Your Firm Should Be Paying Attention

As financial firms seek to expand distribution, enhance efficiency, reduce costs and improve performance, they must also focus on the client experience. From the initial point of contact to ongoing client servicing and reporting, all interactions matter – and your clients are taking note. Negative experiences could lead to lost revenue, but positive experiences could be the key to unlocking future revenue. To ensure your business is staying competitive, consider these five trends shaping the client experience today.

by Timothy W. Jager, Principal

Client Journey Optimization Leveraging Design Thinking

BACKGROUND Meradia was engaged by a multi-billion dollar wealth management firm to map and refine their client experience from initial prospect contact through the entire engagement lifecycle. The firm desired to provide increased scale for client and company growth while maintaining the level of excellence that has resulted in an extremely high retention rate. Furthermore, […]

IBOR and ABOR Needs Assessments and Roadmap for OCIO

BACKGROUND Meradia was engaged by an OCIO with over $25 billion AUM to assess their current IBOR and emerging ABOR (US GAAP) needs, system requirements, and future roadmap. The existing IBOR-like solution had been in place for many years yet limitations in functionality, integration and the underlying architecture caused issues with processing and forced workarounds […]

OMS and Portfolio Accounting System Consolidation

BACKGROUND An independent registered investment advisor with over 100 institutional clients retained Meradia to design new operations and technology processes and workflows. Their trading and operations staff juggled multiple trading platforms and two different portfolio accounting systems. They had already selected target platforms for both trading and accounting. The client selected Meradia based on our […]

Legacy Accounting Systems Conversion: Project Management & Analysis

BACKGROUND Our client, a large financial services accounting outsource provider, engaged Meradia to convert an investment manager (the end-client) from two separate legacy accounting platforms onto a new strategic platform. Our client had been providing mutual fund accounting services to a large investment manager for over a decade and all funds were to be converted […]

Charles River Implementation Program Lead

BACKGROUND A global OCIO provider with over $100 billion AUM decided to change from a proprietary trading platform to Charles River. Their current order management system supported trading for in-house branded mutual funds, third-party-managed collective trusts, separately managed accounts and alternative assets. The system also acted as IBOR and provided data to several downstream applications. […]

Cracking the Code on Automating Alternatives Data Management

We’ve seen a number of technology solutions emerge in recent years that attempt to address the challenges facing Alternatives Data Management (ADM). No two tools are the same, and it’s important for investment management firms to understand their capabilities. We reached out to Canoe Intelligence, a financial technology company focused on reimagining alternative investment data processes for institutional investors, wealth managers, capital allocators and asset servicing firms, for their perspective on how alternative investors and allocators manage their reporting needs.

by Christine (Tina) M. Madel, CFA, Principal

Bigger Isn’t Always Better: How To Choose Your Niche Consultant – Part 2

In a previous post, we highlighted how niche consulting firms can provide meaningful business value over larger entities. But when you’ve decided to hire a niche provider, how do you go about evaluating your options? Let’s uncover ways to vet the landscape.

by Jose R. Michaelraj, CIPM, CAIA, Senior Consultant

Bigger Isn’t Always Better: How Niche Consulting Firms Add Meaningful Value – Part 1

As the famous author Oscar Wilde once said, “The answers are all out there, we just need to ask the right questions.”

This concept can be applied to the broad world of consulting. All consulting firms, regardless of size, are tasked with fulfilling a client’s business objective. They provide requisite guidance and pertinent information at critical decision-making points. However, in a crowded market with many options to choose from, how can you be certain you have the best consultant for the job? It comes down to asking the right questions and understanding your needs. Here, we explore the unique value-add of a niche consulting firm.

by Jose R. Michaelraj, CIPM, CAIA, Senior Consultant

4 Steps To Establish a Successful Proof of Concept Scope

The most effective system implementations start by establishing a proof of concept (POC) to validate a vendor’s ability to support your requirements and highlight areas where custom solution design may be required. A key component of a successful POC is a clearly defined scope that identifies the types of scenarios, number of portfolios, goals and criteria for completion. Yet we see time and time again firms overlook this element. Here are four key steps to establish a thoughtful POC scope that will allow your implementation to go off without a hitch.

by Nicol S. O’Connor, Senior Consultant

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